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How To Encourage Workplace Empathy Without Crossing Individual Boundaries: 15 Proven Strategies

Soft skills such as empathy toward one's fellows seem to be a highly overlooked portion of the hiring process. In today's workplace, there are few individuals that consider being empathetic toward others as in many situations, empathy is seen more as a weakness than a strength. However, the ability to experience the feelings of others and commiserate with them is uniquely human.

As a modern workplace, encouraging empathy without overstepping boundaries is an admirable pursuit. To help workplaces that want to promote the feeling of compassion, 15 members of Forbes Communications Council share the strategies that help their organizations encourage understanding while still respecting individual boundaries.

1. Communicate And Encourage 

To create empathy, you have to first show empathy. A member of your leadership team should communicate regularly with employees, whether it's through a Town Hall, weekly newsletter, fireside chat or company-wide email. With each instance of communication, encourage honest feedback and open dialogue. Empathy is generated when two-way communication flows freely across all levels of an organization. - Melissa Kandel, little word studio

2. Infuse Employee Feedback In Decisions 

Create a culture where the voice of the employee is captured and incorporated in business decisions. Creating a new process? Ask employees for feedback in pilot stages before rolling out full scale. Launching a new product? Ask your salespeople about their perception. The more employees feel they matter, the higher chance they'll own and deliver customer excellence. Happy employee equals happy customer. - Stacy Sherman, Schindler Elevator Corporation

3. Make Emotional Intelligence Part Of Your DNA

These days, AI is being taught to be emotionally intelligent, particularly in customer experience. Business and workplaces should adopt emotional intelligence, as well. We are so focused on work environment, hours of operations and even ergonomic seats, that we sometimes forget that people are sitting in those seats and living in those environments. Make emotional intelligence part of your DNA. - Pini Yakuel, Optimove

4. Add Empathy To The Weekly Team Agenda

In an extremely fast-growing company, change is rapid and the emotional impact of this needs to be kept in check. My workplace has recently introduced an empathy item to the weekly team meeting agenda with something called the "Templafy Heartbeat." The weekly meetings start with each colleague quickly sharing how they're feeling at work and then diving into the work itself. - Lucy Mehrtens, Templafy

5. Use The DiSC Assessment

The DiSC profile will help you comprehend your own and others' preferences and priorities, which will assist in understanding how people want to be treated. We recently administered DiSC assessments within my organization and display each employee's profile. The profile includes how a person prefers to be communicated with, which greatly improves collaboration and increases empathy. - Crystal McFerran, The 20

6. Emphasize That We Are On The Same Team

Create a safe work environment to voice one's opinions and remind them that we are all on the same team, striving to achieve the same high goal. Oftentimes, opinions differ and tension can easily be created, but a constant reminder that the company fosters a work environment that appreciates different ideas, will help cultivate growth and general empathy for each other. - Anna Lee, Morning Consult

7. Give People A Sense Of Purpose

We all know it: Money alone is not enough. To foster great places to work, you might want to consider giving your people a sense of purpose. Economic sustainability should be the mean to generate and promote social and environmental sustainability. After all, companies would not exist without people that work and buy while living in a healthy sustainable environment. Do you plan beyond profits? - Pablo TurlettiROI Marketing Institute

8. Strive To Lead By Example

Perhaps one of the greatest things a leader can do is to lead by example. Leaders who consistently demonstrate empathy and build it into the culture will help others see the value, as well as providing real examples of how empathy can create a great workplace and contribute to the bottom line. Without leadership, it becomes more difficult. - Heather MacLean, Association of Professional Engineers and Geoscientists of New Brunswick

9. Give People Options

Instead of making unilateral decisions for people, it's a great idea to offer options instead. As a communicator, I believe in presenting people with three choices: Keep things the way they are, completely change things or find a solution somewhere in the middle. And, as an employee, I appreciate being asked about changes, even when I don't have a strong opinion either way. - Kate Barton, Clearview Advisory

10. Allow Room For Cross-Pollination

A massive communication breakdown occurs when different teams start resenting one another for "not pulling their weight." This is common when teams are siloed and don't see the value other teams bring. Foster these inter-team connections through composite project groups or regular knowledge shares so that everyone understands where each other is coming from. Only then can you achieve true harmony. - Patrick Ward, Rootstrap

11. Share Diverse And Inspiring Stories

Create a way for your company to share employee stories -- via a weekly newsletter or in company meetings, for example -- and ask your people to submit photos about what they are doing in their communities or important causes they feel connected to. Let others know why this is an important cause for the team member and how they can show support. It’s a great way to build empathy in the workplace! - Leela Gill, Intelligence Node

12. Have Regular Check-Ins

Have a regular check-in every week or two with individual team members. Waiting until the end of a quarter or even once a year for a review isn't enough communication. Instead, it's better to give people a safe and private space to talk about questions, progress, goals or even personal matters. That way, everyone is on the same page and knows their concerns have been heard and understood. - Holly Chessman, GlowTouch Technologies

13. Establish Trust As A Social Norm

If you've built a strong team, trust them, regardless of how or where they work. Establish clear metrics and a strong quality of work upfront, and then cultivate your team's culture with guilt-free "work from home" policies and a strong message of self-care. Make your faith and trust in your team so incredibly clear that they could never see themselves working anywhere else. - Yoni Solomon, G2 (formerly G2 Crowd)

14. Promote Innovation

When employees are able to be creative and innovate in the workplace, greatness becomes possible. In order to allow for innovation, you must provide a safe workplace that allows for mistakes and failure, which requires empathy and trust. This is not a simple strategy, but it can be the most beneficial strategy for supporting an attractive and effective company culture. - MaryPat Kavanagh, Terahertz Device Corporation

15. Incorporate Self-Assessments In Annual Review

Self-reviews are a powerful way to foster an empathetic relationship between the employee and the supervisor. We have a handful of reflection questions we send employees ahead of their annual review. They write their thoughts on their performance, work goals and personal goals. This helps you, as the supervisor, to see the employee's perspective on what they value and how you can support them. - Holly Tate, Vanderbloemen Search Group